These Terms of Service ("Terms") govern your access to and use of Tenderax, the public-procurement intelligence platform operated by Klokk Nettablering ("Tenderax", "we", "us", or "our"), including our websites, application programming interfaces, dashboards, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
Tenderax ingests public-procurement data from official government and open-contracting sources across multiple jurisdictions, reasons over that data, and presents opportunities, awarded-contract history, relevance scoring, and related intelligence to subscribers. The Service is provided as software-as-a-service. We may add, modify, or discontinue features over time to improve the product, and we will use reasonable efforts to communicate material changes.
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. You must be capable of forming a binding contract in your jurisdiction to use the Service. Notify us promptly of any unauthorised use of your account at legal@tenderax.com.
Paid plans (currently Hobby, Pro, and Team) are billed in advance on a recurring basis through our payment processor. Fees are stated at the point of purchase. Unless required by law, fees are non-refundable for the period already served. You may cancel at any time; cancellation takes effect at the end of the current billing period. We may change pricing prospectively with notice. Any free trial converts to a paid subscription unless cancelled before the trial ends.
The procurement records surfaced by the Service are derived from third-party public sources. While we work to ingest and present this data faithfully and to score relevance usefully, we do not warrant that any opportunity, value, deadline, classification, or score is complete, accurate, current, or fit for a particular bid decision. Relevance scores are machine-generated analytical aids, not professional advice. You are solely responsible for verifying any opportunity against the authoritative source before relying on it, and for your own bid, legal, and commercial decisions.
The Service, including its software, design, scoring methodology, and the compilation and presentation of data, is owned by Klokk Nettablering and protected by intellectual-property laws. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes. Underlying public-procurement records remain in the public domain to the extent provided by their source.
By using the Service you agree to receive service-related communications. Any commercial email we send complies with the CAN-SPAM Act, and with CASL and PECR/GDPR for Canadian, UK, and EU recipients respectively; each includes sender identification, a physical postal reference, and a working unsubscribe mechanism that we honour promptly and permanently. See our Privacy Policy for how we handle personal data and the right to erasure.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. To the maximum extent permitted by law, Klokk Nettablering will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or business opportunities arising out of or relating to the Service. Our aggregate liability for any claim relating to the Service will not exceed the amount you paid to us in the twelve months preceding the claim.
We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us, or fail to pay fees due. You may terminate by closing your account at any time. On termination, your right to use the Service ceases; certain provisions that by their nature should survive (including ownership, disclaimers, and limitation of liability) will survive.
These Terms are governed by the laws applicable to Klokk Nettablering's place of establishment, without regard to conflict-of-laws rules, and subject to any mandatory consumer protections of your jurisdiction. We may update these Terms from time to time; material changes will be communicated through the Service, and continued use after an update constitutes acceptance. Questions may be directed to legal@tenderax.com.
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