Terms of Service
These Terms of Service ("Terms") govern access to and use of Tenderax, a tender-intelligence platform operated by Klokk Nettablering, a Norwegian enkeltpersonforetak (sole proprietorship) ("Tenderax", "we", "us"). By creating an account or using the service you agree to these Terms. If you do not agree, do not use Tenderax.
1. What Tenderax is
Tenderax ingests public-procurement tender notices from five jurisdictions — UK Find-a-Tender, EU TED, Canada CanadaBuys, Australia AusTender, and US Federal SAM.gov — and uses the Anthropic Claude API to generate AI relevance scores against your company profile, with a citation trail back to the original notice. Tenderax is a discovery and decision-support tool. It does not submit bids, negotiate contracts, or provide legal, financial, or procurement advice.
2. Eligibility
Tenderax is a business-to-business (B2B) service. You must be at least 16 years old and have the authority to bind the business or organisation you represent to these Terms. Tenderax is not intended for personal or household use.
3. Accounts and free trial
- You are responsible for the accuracy of your account information and for keeping your login credentials confidential.
- New accounts receive a 14-day free trial with full access to the selected plan. No charge is made until the trial ends, provided you have not entered payment details, or, if you have, you may cancel before the trial ends to avoid being charged.
- You are responsible for all activity that occurs under your account.
4. Acceptable use
You agree not to:
- Scrape, resell, or redistribute Tenderax's aggregated data or AI outputs as a standalone competing product;
- Attempt to reverse-engineer, probe, or overload the scoring pipeline or underlying infrastructure;
- Use the service to submit false company profile information for the purpose of manipulating relevance scores you present to third parties;
- Upload documents you do not have the legal right to process, or content that is unlawful, infringing, or malicious;
- Use the service in a manner that violates applicable export-control, sanctions, or anti-corruption law.
We may suspend or terminate accounts that breach this section.
5. Subscription and billing
Paid plans are billed monthly in Norwegian Kroner (NOK) via Stripe, our payment processor:
| Plan | Price |
|---|---|
| Starter | NOK 349 / month |
| Growth | NOK 990 / month |
| Scale | NOK 2,790 / month |
- Subscriptions auto-renew each billing period until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.
- Prices exclude VAT where applicable; VAT is added at checkout based on your billing jurisdiction.
- Under Norwegian consumer contract law (angrerettloven), business customers are generally not covered by the 14-day cancellation right that applies to consumer purchases; however, we voluntarily extend a 14-day money-back window on your first paid invoice if you are not satisfied — contact [email protected]. Beyond that window, payments are non-refundable except where required by law or where we have failed to deliver the service as described.
- Failed payments may result in downgrade to a restricted free tier or suspension after a reasonable grace period and notice.
6. Intellectual property
Tenderax, its software, scoring methodology, interface, and branding are the property of Klokk Nettablering. Tender notices themselves originate from public government sources and remain subject to the licences described at /legal/data-sources. Your company profile data, uploaded documents, and any notes you create remain your property; you grant us a limited licence to process them solely to provide the service to you.
7. AI-generated output
Relevance scores, summaries, and answers produced by Tenderax are generated using the Anthropic Claude API and are decision-support tools, not professional advice. AI output can be incomplete or mistaken. You must independently verify any tender detail — deadlines, eligibility, value, requirements — against the official notice before relying on it for a bid decision. In accordance with Article 50 of the EU AI Act, Tenderax discloses that scores, summaries, and citation excerpts displayed in the product are generated or assisted by an AI system; see /legal/ai-transparency for full methodology.
8. Data source attribution
Tender data displayed in Tenderax is sourced from public government procurement portals under their respective open-data licences. Full attribution and licence terms per source are set out at /legal/data-sources. Tenderax is an independent product and is not affiliated with, endorsed by, or operated on behalf of any government body.
9. Third-party links and content
Tenderax links out to official tender notices hosted on third-party government portals. We do not control and are not responsible for the availability, accuracy, or content of those external sites.
10. Limitation of liability
To the maximum extent permitted under Norwegian law, Tenderax and Klokk Nettablering are not liable for indirect, incidental, or consequential losses, including lost profits, lost bids, or lost business opportunities arising from use of or reliance on the service. Our total aggregate liability for any claim arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for gross negligence or wilful misconduct.
11. Indemnity
You agree to indemnify and hold Klokk Nettablering harmless from claims, damages, and costs arising from your breach of these Terms, your misuse of the service, or content you upload that infringes a third party's rights or violates applicable law.
12. Termination
Either party may terminate the agreement at any time; you by cancelling your subscription, we by giving reasonable notice or immediately in cases of material breach, non-payment after a grace period, or misuse under Section 4. On termination, your access ends at the close of the paid period and your data is handled per our Privacy Policy and Data Processing Agreement.
13. Governing law
These Terms are governed by the laws of Norway, without regard to conflict-of-law principles, and by the EU General Data Protection Regulation (GDPR) with respect to personal data. Disputes shall be subject to the exclusive jurisdiction of the Norwegian courts, with venue at the operator's registered place of business, unless mandatory consumer-protection rules require otherwise.
14. Changes to these Terms
We may update these Terms from time to time to reflect changes in the service, law, or our operations. Material changes will be notified by email or in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
15. Contact
Questions about these Terms can be sent to [email protected].
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